Return & Refund Policy

Recently updated on August 23rd, 2022 at 03:03 am

Returns & Refunds

Please Read Our Return And Refund Policy Carefully:

Return

Returns must be requested within 30 calendar days from the date of delivery. To initiate a return, please email your order number, name and phone number to sales@sleepsherpa.com

For furniture delivered via White Glove Delivery (In-Home Set-Up) must be in new, saleable condition to be eligible for a return.

To initiate a return please email us at sales@sleepsherpa.com or call our store at 858-232-5760.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@sleepsherpa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@sleepsherpa.com.

How can customers return your products?   

  • By mail

How will customers get the return label?

  • For defective products: Customer responsibility
  • For customer remorse: Customer responsibility

 What is the restocking fee?

  • There is no restocking fee if the item is returned within the 30 day trial period. 

The product conditions that we allow for returns: 

  • New

WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:

Wrong Products

If you discover your order is flawed please contact us mail: sales@sleepsherpa.com. With photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping
Please contact us to initiate a return. 

Return Address: 6910 Miramar Rd Suite 101, San Diego, California 92121, United States.

Customer Support 24/7

Phone: +1 858-232-5760

Mail: sales@sleepsherpa.com